Shipping Policy

Shipping Policy

Shipping is free for all online orders over the total value of $100.00 (Incl. GST) in Australia. Free shipping is automatically applied upon checkout. For orders less than $100.00 (Incl. GST), a standard shipping fee of $11.00 (Incl. GST) will apply.

For urgent orders please contact our Customer Services team at 1800 620 929. Cochlear Australia Customer Service business hours are Monday through Friday, 7:00am to 6:00pm AEST

All orders are shipped using Star Track Express service and require a signature upon delivery. Please contact your local post office if you need assistance with delivery. Online sales are only available for billing and shipping addresses in Australia. Delivery to a PO Box, AFPO, PMB or Locked Bag is not permitted and such orders will be rejected.

Standard shipments are usually dispatched within 48 hours of receipt of order if ordered Monday to Friday, and usually arrive up to 10 days after shipping. Keep in mind, arrival time will depend on your post code and region of delivery. Please note, due to changes in airline regulations, for any orders containing rechargeable batteries only, please allow additional transit time.

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